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Shipping Policy

At Snehal Creation, we aim to provide a smooth and reliable shipping experience for our wholesale buyers in India and overseas. Please review our shipping guidelines below for clarity on delivery timelines, charges and responsibilities.

Shipping Address and Verification

Orders are shipped only to the billing address mentioned in the proforma invoice or estimate. Please verify your shipping address and contact details on the invoice carefully to avoid any delivery issues.

Processing and Dispatch Timeline

In-stock orders are processed and dispatched within 2 to 5 working days of payment. Customised or made-to-order items have longer production times, which we confirm with you at the time of order. No shipments are dispatched on Sundays or public holidays, as our courier partners do not operate on these days.

Delivery Time and Tracking

Once your order is dispatched, you receive a tracking number to follow your shipment. Domestic deliveries within India usually arrive within 3 to 7 days of dispatch, while international deliveries typically take 5 to 10 days depending on the destination and customs clearance. Delivery times are indicative and can vary with location and courier schedules.

Shipping Carriers

We ship across India and to over 40 countries worldwide through reliable courier partners. For domestic orders we use trusted Indian courier services, and for international orders we prefer established global carriers such as FedEx, DHL, UPS, TNT and Aramex for their reliability. The choice of courier is made by Snehal Creation, and you can check the respective courier websites for current charges and details.

Shipping Charges

The actual shipping cost is added to your final invoice. Charges depend on the weight, dimensions and destination of your order. We always aim to ship at the best available courier rates.

Potential Delays

While we work hard to deliver on time, occasional delays may happen due to customs clearance, flight delays, unforeseen logistical issues or other circumstances beyond our control. We always try to minimise delays and keep you updated on the status of your shipment.

Delivery and Package Inspection

The shipment is delivered to the address you provide, subject to successful customs clearance. For residential deliveries in the USA, if no one is available to receive the package, courier agents may leave it at the doorstep without signature confirmation, so please ensure someone is available at the expected delivery time. On delivery, check the package carefully. If the actual weight differs from the airway bill weight, or if any package is torn or tampered with, obtain a written note from the courier representative for further action.

Liability for Lost or Damaged Shipments

Snehal Creation is not responsible for any loss or damage caused by the courier during transit, and cannot be held liable for delays, transit damage or delivery failures caused by third-party courier services. Once the package is received and acknowledged by the customer, it is considered delivered in good condition, and no claims will be entertained thereafter.

Customs Duties and Additional Charges

Any customs duties, import taxes or additional charges imposed by the destination country are the sole responsibility of the customer. These charges are not included in the payment made to Snehal Creation, and the courier company may bill them separately at the time of delivery. For any concerns regarding shipping, please contact our team on WhatsApp.

Frequently Asked Questions - Shipping

How long does it take to dispatch my order?

In-stock orders are dispatched within 2 to 5 working days of payment. Customised orders take longer, and we confirm the timeline at the time of order. No dispatch happens on Sundays or public holidays.

How long does delivery take?

Domestic deliveries within India usually arrive within 3 to 7 days of dispatch, while international deliveries typically take 5 to 10 days depending on the destination and customs clearance. Delivery times are indicative.

Will I get a tracking number?

Yes. Once your order is dispatched, we share a tracking number so you can follow your shipment until it is delivered.

Do you ship across India and internationally?

Yes. We ship across India and to over 40 countries worldwide. Domestic orders go through trusted Indian courier services, and international orders through global carriers such as FedEx, DHL, UPS, TNT and Aramex.

How are shipping charges calculated?

The actual shipping cost is added to your final invoice and depends on the weight, dimensions and destination of your order. We aim to ship at the best available courier rates.

Who is responsible for customs duties on international orders?

Customs duties, import taxes and any additional charges imposed by the destination country are the customers responsibility. These are not included in the payment to Snehal Creation and may be billed separately by the courier at delivery.

What if my package arrives damaged or tampered with?

Check the package carefully on delivery. If it is torn, tampered with, or the weight differs from the airway bill, obtain a written note from the courier representative. Note that Snehal Creation is not liable for loss or damage caused by the courier during transit.