RETURN POLICY
Snehal Creation - Return and Refund Policy
At Snehal Creation, we are committed to delivering high-quality products and ensuring customer satisfaction. If you receive a defective product, please review our return and refund policy below:
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Returns for Defective or Faulty Products
- If you receive a product with genuine defects such as damage, stains, stitching issues, or any other faults, please notify us within 3 days of receiving your order.
- To initiate a return, contact our support team and provide clear digital images of the defective product for review.
- Once the return is approved, you must send the product back to our office in Malad (West), Mumbai, India.
- After receiving the returned product, we will either issue a refund for the product amount or replace the product, based on availability.
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Products Damaged During Transit
- Snehal Creation is not responsible for any damage, stains, or defects caused during shipping or transit by the courier company.
- Unfortunately, products damaged in transit cannot be returned or exchanged, as we do not have control over shipping conditions once dispatched.
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Returns and Exchanges for Personal Preferences
- Returns or exchanges due to personal preference, dislike of the product, or change of mind will not be accepted.
- We strongly recommend that customers carefully review product descriptions, images, and specifications before placing an order.
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Return Conditions and Guidelines
- All return requests must be made within 3 days of receiving the shipment. Returns requested after this period will not be accepted.
- The product must be returned in its original condition, with all tags intact and attached. Returns without original tags will not be processed.
- Customized products cannot be returned or exchanged, as they are tailored specifically to customer requirements.
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Refund Policy on Returns
- Custom duties and taxes, if applicable or paid by you at the time of receiving the goods, will not be refunded.
- Refunds will not exceed the actual value of the product.
- Orders placed using Bank Transfer payment will be refunded only as a Credit Note, which can be used for future purchases.
- Shipping charges and transaction fees (if any) are non-refundable.
For any concerns or queries regarding returns and refunds, please contact our customer support team. We appreciate your understanding and cooperation in ensuring a smooth shopping experience with Snehal Creation.
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