At Snehal Creation, we are committed to delivering high-quality products and ensuring customer satisfaction. If you receive a defective product, please review our return and refund policy below.
If you receive a product with genuine defects such as damage, stains, stitching issues or other faults, please notify us within 3 days of receiving your order. To start a return, contact our support team and share clear digital images of the defective product for review. Once the return is approved, send the product back to our office in Malad West, Mumbai, India. After we receive the returned product, we will either refund the product amount or replace the product, based on availability.
Snehal Creation is not responsible for any damage, stains or defects caused during shipping or transit by the courier company. Unfortunately, products damaged in transit cannot be returned or exchanged, as we do not have control over shipping conditions once the order is dispatched.
Returns or exchanges due to personal preference, dislike of the product or a change of mind are not accepted. We strongly recommend reviewing the product descriptions, images and specifications carefully before placing your order.
For any concerns or queries regarding returns and refunds, please contact our team on WhatsApp. We appreciate your understanding and cooperation in ensuring a smooth experience with Snehal Creation.
Yes. If you receive a product with genuine defects such as damage, stains or stitching issues, notify us within 3 days of receiving your order with clear images. Once approved, you return the product and we issue a refund or replacement based on availability.
All return requests must be made within 3 days of receiving the shipment. Requests made after this period are not accepted, so please inspect your order promptly on delivery.
No. Returns or exchanges due to personal preference, dislike of the product or a change of mind are not accepted. Please review product descriptions, images and specifications carefully before ordering.
No. Customised products cannot be returned or exchanged, as they are made specifically to your requirements.
Products damaged during shipping or transit by the courier cannot be returned or exchanged, as we do not control shipping conditions once an order is dispatched. Please inspect the package at delivery and note any damage with the courier.
Refunds do not exceed the actual value of the product. Orders paid by bank transfer are refunded as a credit note for future purchases. Customs duties, shipping charges and transaction fees are non-refundable.
